Project: Professional Facilitation Services Client: Canadian Pharmacists Association

The Challenge
Against the backdrop of the high profile debate about the future of health care and primary care reform, the Canadian Pharmacists Association (CPhA) was planning a consensus workshop on its Blueprint for Action for the Pharmacy profession. The goal of the workshop was to engage the profession in defining its preferred future and forging a practical plan for collective action. CPhA engaged Ingenium Communications to provide the professional facilitation services necessary to ensure a successful, actionable outcome to the session. The challenge was to demonstrate CPhA's "leadership without ownership" model by developing a realistic plan forward, while effectively positioning the Blueprint for Action to gain validation and buy-in among the audience and key stakeholders.

The Solution
Building on our extensive track record in providing value-added, bilingual facilitation, and bringing innovative perspective to change management issues, Ingenium applied the following approach to this project:

• A highly consultative process working collaboratively with the client to build on their ongoing efforts to effectively position the pharmacy profession for future success.
• Develop a workshop design rooted in best practices in strategic planning using techniques and material that are authentic to and respected by the association community. Design components included a pre-reading package and highly focused consensus-generating exercises deployed in plenary, breakout and individual formats.
• Provide professional, results-based bilingual facilitation utilizing innovative techniques that enabled participants to establish clear, measurable results.
• Develop and deliver a follow-up/evaluation mechanism to track the performance of the workshop and capture lessons learned/action steps.