Manager, Client Services & Administration

We are currently looking for a seasoned Manager, Client Services & Administration to join the team and contribute to our success. The ideal candidate is a passionate professional who thrives in a collaborative, fast-paced and flexible environment, and is happiest when juggling several balls at once.  As Ingenium’s Manager, Client Services & Administration you bring exceptional client relationship skills, as well as financial and/or event management abilities to the table, along with a relentless commitment to quality and attention to detail.  Your sense of humour, adaptability and resourcefulness are the cherries on top!

Duties & Responsibilities

  • Deliver an impeccable level of service in meeting client needs and building relationships
  • Manage the firm’s project management system
  • Provide logistics and project management support for workshops and training, including rapporteur services
  • Function as a senior executive assistant to the Principal and Founder, coordinating meetings, travel arrangements, documents and deliverables
  • Manage the financial pipeline of corporate projects, prepare monthly invoicing (using QuickBooks), and compile financial reports in conjunction with the bookkeeper and comptroller
  • Contribute to document production including proofreading and formatting (Word and PowerPoint)
  • Manage social media on LinkedIn and Twitter

Qualifications, Knowledge, Skills

  • College or university diploma in related field or equivalent experience
  • Exceptional attention to detail and quality control
  • Proven track record in working as a Client Services Manager, Office Manager, Executive Assistant, Project Manager, Event Planner or similar role
  • Superior writing skills in English
  • Excellent abilities in Word and PowerPoint
  • Sound judgement and a self-starter
  • Ability to work effectively in meeting deadlines, independently and with limited supervision
  • Strong interpersonal and client service abilities
  • Experience with QuickBooks and financial tracking/reporting an asset
  • Experience with social media an asset

Location of Work

  • Ingenium operates in a virtual office environment. Work to be performed primarily from the Manager, Client Services & Administration’s home (equipment to be provided by Ingenium).
  • Work is also required at client locations (in capturing notes for meetings and supporting workshops).
  • Meetings as needed (e.g. coffee shops, Principal’s home etc.).

If you’d like to join our team, please send a cover letter and resume to

Ingenium Communications is a boutique firm specializing in strategic communications and change management. Based out of Ottawa, Canada, we’ve been delivering high quality consulting, strategic planning, facilitation and training projects for more than 16 years, locally and across the country. A small but mighty team of original thinkers and creative contributors, we are the developers of the Results Map best practice process for strategic communications and change, a methodology now used by thousands of practitioners around the world.